West Haven Vacations from $179

This was one of the most fun places we’ve ever stayed! Would go back in a heartbeat.

Rooms Pros: Spacious, spotless two-bedroom suite; comfortable beds; high-quality toiletries. Cons: Bathroom outlets didn't work. Blackout shades let in so much light that our room was bright by 6:15 a.m. Amenities & Dining Pros: Excellent mashed potatoes, good kids' menu and wine selection. Fun game room with pool, ping pong, and shuffleboard. Cons: Starbucks kiosk had limited menu and doesn't accept the Starbucks app. Overcooked steak and burgers. Service & Operations Pros: Early arrivals can store luggage and use the pool, sauna, and gym. Cons: Pool service was nonexistent. After five unanswered calls to Guest Services, the bar, and the restaurant, I gave up trying to order food and drinks. No pool towels, either. Check-in exceeded 30 minutes because only one front desk employee was handling reception. I watched one guest wait in line twice just to get his room key after being told to return at 4:00, while another couldn't find a luggage trolley. The issue wasn't the employee—it was a hotel that wasn't staffed to provide the polished, welcoming service guests expect. Overall Beautiful property with a lovely suite, but the operations still feel like a soft opening. Guests choose four-star resorts for gracious, attentive service and an effortless experience. Black Rock isn't there yet.

We stayed here for our daughters volleyball tournament. It was clean and plenty of room for us. Plus side it was in walking distance to the convention center. Daniel was great and responded quickly when we had questions. I would definitely stay here again if in the area.

Photos on the website are clearly outdated. This property is not being maintained, sadly.

This is a great property with the nicest staff.